Refund policy

Return & Refund Policy

Last Updated: 2026

At Bold Attire, we want you to be satisfied with your purchase. Due to the hygienic nature of our products, certain items are not eligible for return or exchange.

1. Hygiene & Non-Returnable Items

For health and hygiene reasons, women’s undergarments and intimate-wear products cannot be returned or exchanged once the packaging or hygiene seal has been opened, removed, or tampered with.

Products that have been worn, washed, altered, or used are strictly non-returnable.

2. Damaged, Defective or Incorrect Items

We will accept a return or exchange if:

  • You received a damaged or defective product.

  • You received a wrong product, size, color, or quantity due to an error on our part.

  • The product was damaged during delivery.

Please contact us within 48 hours of receiving your order and provide clear photographs/videos of the product and packaging.

3. Conditions for Eligible Returns

To qualify for a return or exchange:

  • The item must be unused and unworn.

  • Original packaging and tags must be intact.

  • The hygiene seal, where applicable, must remain intact.

  • The product must be in its original condition.

  • Proof of purchase/order details must be provided.

We reserve the right to reject any return that does not meet these conditions.

4. Exchange

If an eligible item needs to be exchanged, we will arrange an exchange subject to product availability.

If the requested product or size is unavailable, we may offer an alternative product or another suitable resolution.

5. Refunds

Refunds will only be issued where the return is approved under this policy.

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed through the applicable payment method or another mutually agreed method.

Shipping charges are generally non-refundable, except where the return is due to an error by Bold Attire or a defective/damaged product.

6. Return Shipping

If the return is due to an error on our part, such as receiving the wrong or defective item, Bold Attire will bear the applicable return shipping cost.

For other situations where a return is permitted, the customer may be responsible for return shipping charges.

7. Order Cancellation

Orders can be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, cancellation may not be possible.

8. How to Request a Return or Exchange

To request a return or exchange, contact us with:

  • Order number

  • Customer name

  • Contact number

  • Reason for return/exchange

  • Clear photographs/videos of the product and packaging

Our team will review your request and provide further instructions.

9. Contact Us

For return, exchange, or refund inquiries:

Bold Attire
Email: info.boldattire@gmail.com

Please do not send any product back without receiving return instructions from our customer support team.